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The following are real, unedited customer responses to the service they received in their dealings with Matthews Auto.
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My wife drove it (Brand New Suzuki) for the first time today and she loves
it as I do. When the time comes for her to trade in her Subaru we may have
another Suzi convert. :-) Either way, she wants to come to Matthews to buy
it, whether Subaru or Suzuki. Thank you very much for all your highly
appreciated and very responsive assistance. We are big Matthews Auto Group
fans, now. I gave Matthews and Jack Conaty high praise in all of the Suzuki
feedback I've given to Suzuki of America.
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- Hi Barb, Jack and I spoke at length on the landline and we should be able
to get together on everything next week. I wanted to thank you for the
really rapid and pleasant response to my request. I sincerely appreciate
that and only impresses me more with Matthews. I got the feeling after
reviewing your website that your company was the one I wanted to deal with
and now I am sure.
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- Barb,
First I want to commend you for your 'so called' being a pest- you are anything but.... And certainly not obnoxious in any way. You need to keep doing what you are doing because
people like me who ride the fence on researching things to death need people like you to stay on top of things and be in the wings to help. Although we have not communicated in
person I want you to know I am very impressed with you and the Matthews group -especially you Barb with your follow through.
Thank You
Very Sincerely,
Michelle
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- Hi Barb! Thank you for steering me to Mathews Chevy to take a look at the 2004 Z-71 Avalanche. What a super nice vehicle it is and the people at the dealership were excellent to
deal with. I purchased the Avalanche on 10/19 and can't believe how decently I was treated. This was the easiest and most painless car transaction I have ever had. Tom and Mike seem
like such easy going people that I felt no pressure to buy or trade. I was given a very fair price for my trade-in, and the price for the Avalanche was extremely fair. When I went to pick up
the Avalanche, Mike was very helpful and patient to show me all the loaded extras on this vehicle, and the guy's did a very nice job cleaning it up that it looked brand new ( with 17,000 plus
miles it seems brand new). What a find! Thank you so much for letting me know about this vehicle. This will not be the last time I deal with Matthews Chevy, I have let others know about my
experience there and maybe convinced a few to take a trip to Owego and check it out for themselves. My wife and I will be back when it's time for a new car for her, and I know I'll be back
when it's time to trade the Avalanche in.
Thanks again,
Dave P.
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- Dear Barb, Last night we picked up our new Subaru ....... Just wanted to tell you what a great experience this has been. We have bought 9 new cars over the years and your whole dealership
it 1st rate. Let me tell you the positive things!!!! 1st with your promptness in returning my e-mail request for having Robert set up a phone call and returning the call at the time that was set....anytime
that I called always a friendly person answering the phone and when I was put on hold someone coming back on the line to update me and tell me Robert would be with me shortly. Scott was very
helpful with the fiance end and answering questions. Robert was excellent...never once were we pressured by "what can I do for you to make you buy this car today" or "what don't you like about
the car that is on the lot". He gave us plenty of time to test drive 2 different vehicles and answered all our questions and gave us the time needed to be sure this was the car for us....Also this was my deal
and my car and I felt he was very comfortable working with me rather than my husband. Please congratulate all your staff. I will recommend your dealership to anyone looking for a car.
Sincerely,
Lyn D.
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- WE GOT THE RED PT CRUISER! I LOVE IT! MANY THANKS TO YOU AND MIKE REDDING FOR THE BEST CUSTOMER SERVICE ANYONE WOULD HAVE WANTED IN
THE PURCHASE OF A CAR (NEW OF USED) !!
By the way, Marv Potter remembered us - he sold us the last 3 new cars! We said "Hi" to him when we were in your showroom! So happy he has moved up the ladder-wonderful man-hard worker and
great to buy a car from!
THANKS AGAIN!
Eileen K.
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- I just love it and luckily had done a lot of preliminary research and checked out my credit rating and knew I was ready to go. And that's definitely how I like to shop- no hesitation, just go for it!
Thanks for your support!
Cathy
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- I want to thank all of your people in owego ( Jackie / Mary Lou & Mike ) they were all very nice & they made me feel very welcome. It was the best experience I had in buying a vehicle . I look foward
to doing business with you again for both service & somewhere down the road , a new vehicle ! Thanks again & have a great day !
Dave
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- Thanks Barb - I've since contacted Jackie by phone and have arranged for my wife and I to meet with her this afternoon to take a look at the car. I very much appreciate your prompt and friendly
response to my inquiry!!
Rick S.
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- Hello Barb. Thanks for checking in.We purchased the van today, and I will be picking it up on Thursday. Thank you again for all of your help. Your personal touch was very much appreciated through
this process. Thanks again!
Tom W.
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- You are certainly a great employee for the dealership and hopefully the owner realizes that and provides you with a huge salary, bonuses and a new Cadillac demonstrator for developing and increasing
their business through outstanding customer service. If not then you should forward my comments to him and tell him the customer is always right. Might make him laugh anyway.
Thanks again.
Jim
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- I would like to thank you for all your help! My son and I were in yesterday, finally, and talked to Jim. Just so happens my son knows his brother. We found a nice car within his price range and will be
picking up on Tuesday. Thanks again for all your help!!
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- Hello Barb,
I was able to visit the Kia dealership on Tuesday evening and test drive a couple of cars with my daughter. Although we did not buy a car - your salesman Joe Ash did a great job showing us the vehicles
and explaining the features. Joe went out of his way to make my daughter feel comfortable about the cars he was showing and to explain the safety features as well as the various options.
I am continuing my search for the right vehicle for my daughter and will certainly maintain the excellent communication with Joe over the next week to see if anything develops.
Thanks for your help and please express my appreciation to Joe for his courteous, knowledgeable, and professional sales help.
Jerry W.
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- We greatly appreciate your prompt responses to the questions we had. We absolutely intend to keep Matthews in mind as we continue our search for another vehicle.
Greatefully, Stephany
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- Thanks again Barb. I'm getting excited about getting a new car! I hope it works out. You've been great and I will keep in touch. Take care and I'll let you know how things go.
Susan C.
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- We bought the car this afternoon. We have never had such a fun time buying a car. Marylou was fantastic and one of the most pleasant people to deal with. When I am ready to get rid of our other car
and get a new one I will be buying one from Matthews. Thanks for all of your help.
Ron and Jennifer S.
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- Barb -
My friend Loretta and I took the 2 hour drive to your place last night. I test drove the Crossfire and fell in love with it so i"m coming back there today with a check to pay for it! Robert Finta was very
helpful! Thanks for your all of your help, too!
wilma g.
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- I hate being shoved or worse yet, "panicked" into a deal. You guys are definitely the most "down home", comfortable people to deal
with. I can't wait to fill out the satisfaction survey when it comes. GM and Jim Matthews needs to know how good of a job everyone is doing. Thanks again!
Raymond B.
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- Dear Barb, Let me start by saying how impressed I am with your dealership. Your prompt return of my email and having Robert call me was very impressive. Robert had the cars available for my husband
and me to test drive. I was given instructions on how to safely test drive the cars and then told to take our time and drive both of them....all my questions were answered. I have talked again with Robert and
again he answered my questions about financing.
Thank you for your help.
Lyn D.
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- Good morning Barb!
The test drive was great, and thanks for your assistance! We put a hold on the car ($100 down), and we should know by mid afternoon if we will purchase the van.
I need to have my 97 volks golf looked at for a trade (108,000 miles, new clutch). Another dealer stated they would be able to do $1,000 for it, and if we were able to get that with Matthews that would
work. Thanks for all of your help and I'll speak with you later!
Tom
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- Thanks for writing Barb. I have worked with Mike Smith since 2002 and have leased my last two Envoys from him. Mike and your business manager, Tammy always treat me very good and help me in
getting the car I want for a good price. They are terrific people!! I just this week have worked out a deal with them for a new lease on another Envoy and should be picking it up in the next few days!!!
I am really excited about it. I will be in this afternoon to fill out some paperwork.
Thanks again
Joe S.
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Barb:
My husband and I had a meeting with Tami Burrell on Friday, 6/8/07, and discussed my new lease/finance options. I mentioned to her that you and Joe Wallick have been corresponding with me via
phone and e-mail for past few weeks about my new CTS and that you have both been so nich and a great help.
- Sharon M.
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- I would like to say I was very pleased with the response from Matthews Auto. The sales person was very straightforward and pleasant.
Jeff
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Thank you for your quick response! I'm impressed! I'll try to call her
today. We may have to wait until Sat. to come up - the dance card is pretty
full until then! You are a riot. I want to buy at Matthews just because
you're so much fun! This takes some of the pain out of buying a vehicle!
This is my husband's thing, but the internet is so much quicker for starters
on any search! Thanks!
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Barb, I very much appreciate your contact with me and don't worry you are
not a pest at all...you definitely do break the mold! At this time, I am
still looking for vehicles so I will be in touch with you if I am interested
in anything that Matthews has available. I can honestly say you are the only
dealership who has made me feel as though you care about my business. If I
do not end up buying a car from Matthews, you better believe I will be
telling people what a wonderful and friendly staff you have...especially
you!! Thanks again for all of your help and I hope to be in touch with you
again.
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Having been introduced to Matthews through the transition from Van
Atta, I discovered a professionally run, personable business.
Since most of my contact with Matthews has been in the Service area,
I wanted to send some comments about that area of the business. John
and Perry have proven to not only be experts in their field but also
people who take the time to follow through on their statements.
On a service visit a couple of months back, John promised a problem
would be taken care of, and taken care of by a specific time. That
happened like clockwork.
Today, Sept 27, Perry worked to have my 2005 Buick ready following
service on a steering column problem. He was aware that I had an
appointment at a specific time and my car was ready and waiting with
plenty of time to make my other appointment.
Both Perry and John add something special to the Matthews' team.
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Hi Barb! Thank you for steering me to Mathews Chevy to take a look at the
2004 Z-71 Avalanche. What a super nice vehicle it is and the people at the
dealership were excellent to deal with. I purchased the Avalanche on 10/19
and can't believe how decently I was treated. This was the easiest and most
painless car transaction I have ever had. Tom and Mike seem like such easy
going people that I felt no pressure to buy or trade. I was given a very
fair price for my trade-in, and the price for the Avalanche was extremely
fair. When I went to pick up the Avalanche, Mike was very helpful and
patient to show me all the loaded extras on this vehicle, and the guy's did
a very nice job cleaning it up that it look brand new ( with 17,000 plus
miles it seems brand new). What a find! Thank you so much for letting me
know about this vehicle. This will not be the last time I deal with Mathews
Chevy, I have let others know about my experience there and maybe convinced
a few to take a trip to Owego and check it out for themselves. My wife and I
will be back when it's time for a new car for her, and I know I'll be back
when it's time to trade the Avalanche in.
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To Whom it may concern:
My husband and I would like to thank you for making our van purchase a
great experience. From your knowledgeable Salesperson Bob Sigler, to the
helpful parts department for ordering rubber floor mats. Your staff is very
considerate and "not pushy." Having looked around and seeing what else is
out there, we were very comfortable with your dealership. We would highly
recommend you to anyone. Thank you again!
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Dear Mr. Matthews,
In this imperfect world it seems all too true that we hear what is
wrong and what goes right goes unspoken. I'd like to reverse that trend just
a small bit.
Several weeks ago I contacted Mr. Tom Wood and discussed the
possibilities of purchasing not only a new car for my wife but also a new
Silverado since mine is now out of warranty. I felt that Tom was honest,
friendly, up front, and most helpful. He found me a truck and a price I
liked. Then my wife came down and we looked at the new Impala. There were
some things about it that she did not care for. Tom said that he knew of a
bunch of new Buicks up at the dealership on Old Vestal Road. He made
provision for us to meet with Jim Breward who was also most friendly and
helpful. Neither of these fellows was the typical pushy car salesman which
I appreciated. I was really impressed with them all and wanted to
compliment them to you.
So to conclude, my wife picked up her new Buick on Saturday (she is
thrilled as it is the first brand new car she has ever owned) and I pick up
my new Silverado tomorrow. My plan is to keep them 3 years and again trade
and I plan to keep right on doing business with your firm. Not only was the
price right, but the people are right. Thanks for a most enjoyable shopping
experience. It was made possible through the efforts of Tom, Marty, Ed, and
Jim and I do appreciate them all.
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Dear Barb, Let me start by saying how impressed I am with your dealership.
Your prompt return of my email and having Robert call me was very
impressive. Robert had the cars available for my husband and me to test
drive. I was given instructions on how to safely test drive the cars and
then told to take our time and drive both of them....all my questions were
answered. I have talked again with Robert and again he answered my questions
about financing. Thank you for your help.
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Hi, Rob: Wow! Talk about quick response! Thanks for getting back to me
so quickly. You seem to be the type of dealer with which one wants to
establish a relationship.
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Thanks for your courteous attention. I must say, most people I've dealt
with during car searches tend to be polite. But no one has ever been as
quick to respond as you have been!
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